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Terms & Conditions

Cancellation Policy

We understand that there are times when we need to reschedule or cancel an appointment.

Please give us as much notice as possible to allow us to offer your appointment to someone else​
​Although it is rare for clients to cancel treatment appointments at short notice, but to respect the value of my time I will charge a minimum £20 Cancellation fee if appointments are cancelled with less than 24 hours’ notice.

​Failure to show up for an appointment with no contact or prior notice will result in full treatment cost being charged.

Training course deposit fees will not be refunded if course is cancelled by client. Any further payment made will have a 50% refund if cancelled within 7 days prior to start date of course.

The following terms and conditions relate to purchases made through PFM Bodycare. By using our website and making online purchases you agree to all terms and conditions.
ALL Appointments and purchases are non-refundable and non-transferable once rendered.
Appointment packages are redeemable at PFM Bodycare in Saltcoats and cannot be used at any other Massage clinic.

PFM Bodycare reserves the right to cancel or change customers appointments, however, notice to customer will be given.

All transactions are processed in Pounds Sterling (GBP).

In the event of a “No Show” you WILL be charged the full cost of your appointment

To avoid any “No Show” fees please contact us 24 hours prior to your appointment should you need to cancel.

Refund Policy

Once services are rendered, All sales are final. No refunds or exchanges will be given for services.

Appointments booked then cancelled with more than 24 hours to start time of appointment will be given a refund of their deposit.

Appointments booked, then cancelled with less than 24 hours’ notice will lose their deposit, or minimum cancellation charge of £20.

“No Show” appointments will be charged full price of selected service.

Customer Inappropriate Conduct

Under no circumstance will PFM Bodycare accept Inappropriate conduct during your Massage Session. If the therapist finds you are in violation you will be asked to leave immediately and forfeit your remaining time of your appointment.

Terms & Conditions changes

PFM Bodycare also reserves the right to alter the terms and conditions and prices at our discretion. If we make any significant change to this policy, we will provide notice of the changes on our website and publish it at the clinic.

Whom do I contact with questions?

If you have any questions or comments about these Terms and Conditions, please call us at 07960131163

Please remember to include your postal address, email address and phone number with your correspondence.

Privacy Policy​​ (hereafter referred to as PFM Bodycare) has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers PFM Bodycare treatment of personally identifiable information collected by PFM Bodycare through a website owned and operated by PFM Bodycare.

This privacy policy does not apply to the practices of companies that PFM Bodycare does not own or control, or of persons that PFM Bodycare does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which PFM Bodycare websites link.

Collection and Use of Personal Information

You can visit the websites of PFM Bodycare without revealing any personal information. However, PFM Bodycare needs certain personal information if you wish to use PFM Bodycare services or purchase our products.

Where required, this information may include your personal contact information including your name, address, date of birth, telephone number and certain medical information to determine an appropriate treatment plan and to enable us to contact you in the event of changing or cancelation of appointments. We also require emergency contact details while you are being treated with us. PFM Bodycare will use this information to reply to your inquiries, to provide you with requested products and services, and to contact you regarding new products and services.

PFM Bodycare is required to keep personal records for 10 years for insurance purposes and in the case of minors records will be stored for 7 years after the age of 18.

By accessing the services of PFM Bodycare and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

PFM Bodycare automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. PFM Bodycare may use this information to customize the advertising and content you see and to fulfil your requests for certain products and services. However, PFM Bodycare does not connect this non-personal data to any personal information collected from you.

PFM Bodycare also allows third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and PFM Bodycare assumes no responsibility or liability for this usage.

Information Sharing and Disclosure

PFM Bodycare may disclose your personal information to third parties who work on behalf of PFM Bodycare to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.

PFM Bodycare may otherwise disclose your personal information when:

  • We have your express consent to share the information for a specified purpose;
  • We need to respond to subpoenas, court orders or such other legal process;
  • We need to protect the personal safety of the users of our websites or defend the rights or property of PFM Bodycare;
  • We find that your actions on our websites violate the PFM Bodycare Terms of Use document or any of our usage guidelines for specific products or services.

PFM Bodycare uses Google Analytics to track and analyse website visits and usage. Google Analytics uses a unique User ID when a user is authenticated and logged in.

On Behalf of PFM Bodycare, Google Analytics tracks users flow, location by country, language, browser and operating system, internet service provider and devices used to access PFM Bodycare. PFM Bodycare tracks this information to improve service to its clients.

PFM Bodycare will not upload any data that allows Google to personally identify an individual (such as name, Social Security Number, email address, or any similar data), or data that permanently identifies a particular device (e.g. IP address).

To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.

Display Advertising

PFM Bodycare has implemented Display Advertising and uses Remarketing with Google Analytics to advertise online. It means that third-party vendors, including Google, show our ads on sites across the Internet.

PFM Bodycare along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.

If you want to opt-out of Google Analytics for Display Advertising, just customize Google Display Network ads using the Ads Settings or using Google Analytics Opt-out Browser Add-on that will instruct the Google Analytics JavaScript not to send any information about the website visit to Google Analytics.


PFM Bodycare accepts credit and debit card payments through SumUp who’s Privacy Policy can be found on their website at

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to PFM Bodycare.

If you have provided personal information to PFM Bodycare and no longer consent to its use or disclosure as outlined herein, please notify PFM Bodycare at


Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your PFM Bodycare Information is protected for your privacy and security. In certain areas of our websites, as identified on the site, PFM Bodycare uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

Further, PFM Bodycare retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

PFM Bodycare may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of PFM Bodycare websites after any such amendments signifies your acceptance of this policy.

Questions or Suggestions

If you have questions or suggestions about this privacy policy, or your own personal information, please contact us on 07960131163